Portals and Collaboration

Document Management System

Building a robust and usable document management solution requires a broad set of skills and expertise as well as a strong strategy and plan. Our project teams can deliver a full SharePoint document management system for you or provide you with the retained expertise and advice that you will need to create your own. Typically engagements of this type include:

• Understanding your business and user requirements and how they map to SharePoint as a platform
• Designing and building a robust information architecture
• Configuring customizing and developing SharePoint to meet your needs
• Building migration and governance strategies to ensure the end solution is scalable and maintainable.

Content Management System

Our portal and management solutions help ensure that we are serving the content that our customers, employees and partners demand.

With customers expecting a seamless user experience and contextualized content across all channels and social media, organizations need to adopt an efficient Content Management solution. Content Management enables organizations to generate revenue and fortify the customer base while managing security and compliance issues.

Our comprehensive offerings span the CM solution landscape, from consulting services to analyze and transform your CM strategy and solution architecture definition, to consolidation of CM platforms and products. Infotouch's Content Management offers core solutions and services like:

• CM implementation
• Mobility solutions
• Social media integration
• Web analytics
• Search integration across various technologies

Knowledge Management System

Since it serves as a collaboration platform and document repository, it provides a central location for the work products your employees are creating. Over time, SharePoint has added features that take it far beyond a file share’s knowledge management capabilities.

But the real challenge in knowledge management is how to look beyond the work products themselves to capture the tacit knowledge around those documents as well as the institutional knowledge that accrues as organizations learn, grow and improve.

When you use SharePoint Online in this way, you’re capturing and managing those work products and files more effectively, relying on technology to be the gatekeeper for consistency and quality, as well as using the technology to overlay the conversations that give context to those work products.

You’re always going to have the challenge of knowledge walking out the door due to attrition and turnover. But knowledge management technology allows you to capture more of your employees’ activity while creating work products. And because it’s so simple to use, you’re able to informally update and improve your best practices and policies and tacit knowledge without a lot of formal effort.