Microsoft Dynamics 365, The Intelligent Business Cloud

Grow / Adapt / Evolve

Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Microsoft Dynamics 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions, including Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation and Financials.

Deep integration between Dynamics 365 and Office 365 connects business processes and personal productivity using familiar tools including Outlook, Word and Excel.

Microsoft Dynamics 365 Applications

Dynamics 365 takes a new approach to business applications.

Sales: Increase sales and digital intelligence to help sales people stay focused and work smarter.

Customer Service: Empower agents, earn loyalty and stay agile with unified customer experience becuase every interaction matters.

Marketing: Delight your customer, strengthen your brand and elevate your customer experience.

Field Services: Keep customer at the center of your business. Optimize schedules and equip your field workforce using predictive tools for better visibility and increase profit.

Project Service: Unlock the value of project excellence, customer trust and team empowerment with Project Service Autoamtion. Complete projects on time and on budget with intelligent and integrated project tools.

Operations: The complete ERP tools in Dynamics 365 for Operations provide global scalability and digital intelligence to help you grow at your pace. This includes manufacturing, retail, finance and IT

Financials: Dynamics 365 for Financials makes ordering, selling, invoicing, and reporting easier and faster with a business management solution designed for small and midsized businesses.

Customer Insight: Use intelligent analytics to better understand and engage with your customer. Empower your employees with relevant insights.

Why Microsoft Dynamics 365

When it comes to automating you process and addressing your end-to-end business needs, Microsoft Dynamics 365 delivers the capabilities and intelligence.

Immersive Experience: Microsoft Dynamics 365 has broken down barriers between business processes, productivity and collaboration by harnessing the power of Microsoft's most successful technologies like Office 365 productivity suite including Excel and Outlook, Dynamics 365 Business Apps, Azure Cloud, Advanced Analytics with PowerBI, built-in AI with Cortana, and the new PowerApps and Flow which enable easy application development for non-technical users.

Trust Infotouch With Your Dynamics 365 Project

Improving customer service and performance as a whole through a powerful combination of knowledge management, self-service and multi-channel engagement.

  • CRM Expertise: Infotouch has been around for over a decade now and CRM has been one of our core business.
  • Proven Implementation Methodology: We follow best practices to deliver successful projects. Our implemnetaion packages fit requirementsof all complexities and budgets.
  • We Know the Cloud: Infotouch has been one of the early cloud adopters and we understand the technical aspects of migrating to the cloud. While cloud deployments are easier to manage for a business, the move to the cloud can be a challenge. Our cloud experts will suggest and drive the migration with best practices and excellence.
  • Self-service & knowledge base
  • Service intelligence