Application Services

Are your IT systems future-proof? Does your technology infrastructure adapt to the emerging needs of business? Do your applications realize business goals at optimal costs? Your IT team must address these questions everyday.

Infotouch provides end-to-end application services spanning design, development, testing, rollout, enhancement, and support. We help you adopt technologies that deliver measurable business benefits. We analyze macro and micro requirements of companies and streamline operations for sustainable growth.

Our Application Services practice aligns processes, people and technology to meet stakeholder requirements and achieve business outcomes.

Our services range from point solutions for specific business needs and project management to re-platforming and migration of applications to the cloud. Pre-assessment of the business and IT landscape ensures superior design, development, testing, rollout, and enhancement of systems.

We optimize the application portfolio for secure operations, improved productivity, minimal maintenance, easy upgrade, and maximum business value. We support custom-built and packaged applications for Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM), Human Capital Management (HCM), Corporate Performance Management (CPM), and Business Intelligence (BI).

Infotouch's proprietary tools and reusable frameworks deliver predictable performance. Our applications incorporate best practices in coding, compliance, application performance, and business logic. Continuous improvements in development and delivery as well as robust technology partnerships ensure value-added services for our clients. Significantly, flexible delivery models such as Software-as-a-Service (SaaS) optimize application management.

Ideation

Infotouch's Application Services practice undertakes 'envisioning and planning' as the first phase of application development/ re-platforming. Our project management team evaluates the IT infrastructure, Line of Business (LOB) applications and the business environment. It helps identify and define project goals as well as milestones.

We discover business requirements through discussions with stakeholders, review of functional and non-functional specifications, and analysis of the future state – scalability of operations, extensibility of services, etc. After defining the scope of the project, our team explores the internal and external impact of alternative solutions.

Business impact planning determines the effect of customized development, Commercial Off-the-Shelf (COTS) product implementation and modernized applications on business functions, data systems and external interfaces such as supply chain partners and regulators. In addition, it facilitates resource estimation – financial, human and computing – for application implementation.

Documentation of discovery data, solution approach and success metrics in standardized templates is a critical activity of the planning phase. It enables change management as well as business continuity planning.

Maturity Assessment

Infotouch evaluates IT systems and the application portfolio to identify requirements and areas of improvement, and address business needs with the optimal solution. A baseline assessment of service maturity, strengths and weakness ensures alignment of business goals with application development.

We follow ISO 9126, the industry standard for the evaluation of software quality. Architectural analysis focuses on scalability, performance, interoperability, and usability, while product assessment includes functional and package assessment as well as gap analysis.

We use proven maturity assessment tools and proprietary methodologies for vulnerability analysis and threat modeling. We combine domain knowledge with experience to formulate incident, change and deployment management strategies that are suitable for the level of maturity of the client.

Governance

Infotouch's application services governance framework improves quality and accelerates delivery of on-premise and cloud-based applications. It ensures compliance with policies on run time, security, access, service management, and application lifecycle management.

Comprehensive application services governance spans web services, business processes, data, and application delivery. A flexible structure ensures dynamic allocation of controls for efficient governance.

We apply and monitor policies across Application Programming Interface (API), Service Oriented Architecture (SOA), cloud, mobile, and Business-to-Business (B2B) integration. We define appropriate policy tiers to govern performance and quality of service. An audit trail enables compliance with policies and Service Level Agreements (SLAs).

Policies for data management ensure data security and privacy, while preventing leakage of data in motion and at rest. Significantly, our governance portals and dashboards for developers, quality assurance teams, project managers, and application users streamline application development and delivery.

Application Development

Are your IT systems future-proof? Does your technology infrastructure adapt to the emerging needs of business? Do your applications realize business goals at optimal costs? Your IT team must address these questions everyday.

Infotouch provides end-to-end application services spanning design, development, testing, rollout, enhancement, and support. We help you adopt technologies that deliver measurable business benefits. We analyze macro and micro requirements of companies and streamline operations for sustainable growth.

Our Application Services practice aligns processes, people and technology to meet stakeholder requirements and achieve business outcomes.

Our services range from point solutions for specific business needs and project management to re-platforming and migration of applications to the cloud. Pre-assessment of the business and IT landscape ensures superior design, development, testing, rollout, and enhancement of systems.

We optimize the application portfolio for secure operations, improved productivity, minimal maintenance, easy upgrade, and maximum business value. We support custom-built and packaged applications for Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Supply Chain Management (SCM), Human Capital Management (HCM), Corporate Performance Management (CPM), and Business Intelligence (BI).

Infotouch's proprietary tools and reusable frameworks deliver predictable performance. Our applications incorporate best practices in coding, compliance, application performance, and business logic. Continuous improvements in development and delivery as well as robust technology partnerships ensure value-added services for our clients. Significantly, flexible delivery models such as Software-as-a-Service (SaaS) optimize application management.

Maintenance and Support

Infotouch's application maintenance and support services maximize the value of IT infrastructure and extend the lifespan of legacy applications. Business-centric support services optimize processes. Our production and rollout support improves the availability of systems.

Our advisory services include event management, functional and technical enhancement, and asset and configuration management. A deep understanding of business functions, packaged solutions and integrated environments help us maintain complex applications and platforms.

Assessment and audit of the architecture and application portfolio identify areas for performance improvement and cost reduction. We develop a business case for application modernization/ transformation through Return on Investment (ROI) analysis.

We empower trained resources with knowledge management tools for consistent service. Multi-tier service (L1, L2 and L3) ensures superior incident investigation and management. Root cause analysis and advance

Modernization

Infotouch helps companies upgrade technology and adopt modern platforms/ architecture to enhance the performance of legacy applications. We re-engineer desktop, file-based and client-server applications to web, mobile, cloud, and SaaS platforms. In addition, we re-platform/ re-architect existing products and applications. For example, we create separate operations, process and BI modules to maximize the customer base and revenue of supply chain products.

Infotouch's application modernization and migration services focus on retention of the application functionality while addressing the future needs of business. Our modernization programs begin with a study of the functional and technical impact on existing hardware, software and stakeholders. We identify new features to be incorporated in the application (an interactive interface or regulations such as SOX and HIPPA). We also define value gained from the modernized system in terms of revenue growth, operational efficiency, productivity gain, etc.

We provide advisory services for Service Oriented Architecture (SOA) enablement and contemporary development methodologies such as Agile. Our non-invasive approach ensures business continuity. We adopt best-of-breed tools to migrate data, metadata and objects. Significantly, we establish a Transition Management Office (TMO) for smooth migration and proactive risk management.